Cat Portrait Terms – Shipping and Policies
We accept payment through PayPal.
We ship to you on the day after we have received your email approval of the digital version of the picture (if the picture you have ordered includes a print made by us)
We ship with International Post from wherever Lehla is at the time of shipping. This is usually Europe but can be US.
Anyway, wherever she is please expect your fab picture to arrive within 7-14 business days of the day we send it. We will let you know when it is in the post.
Guarantee and changes
As stated on the description we are most concerned with you being happy with the illustration.
We will email you a digital copy of the illustration. We will wait for you to approve it.
Lehla will work with you to make sure you get the final illustration you want and are delighted with.
Lehla will work with the photograph or photographs that you send her and also use your descriptions to inspire her to come up with an original image for you.
Once you have approved it via email we will make the print which will be 10in x 8in with a white border.*
We will post this to you. (see shipping info above)
If, for any reason, you don’t like your printed out picture, you can get a replacement copy.
Tell us within 30 days of having received it and we will send you another print immediately absolutely FREE.
We will also refund you 50% of the commissioned cost at the same time!
*Please note a frame is NOT included
If the print gets damaged during shipping
No worries, email us and we will send you another copy!
Cancellation Cat Portrait Terms
Commissions cannot be cancelled once they have been made. Lehla will work with you until it is perfectly what you want.
Once custom orders are made, there are no cancellation.
Digital Picture size
Digital Files are 300 DPI and 10 x 8 ins in size
The image has white borders as follows.
Top: 0.4 in
Left Side: 0.4 in
Right Side: 0.4 in
Bottom: 1.2 in
Printed Picture Details
Each print is 10 x 8 ins on 250 g paper
the printed image will have the same borders as above
Picture does not include a frame.
Turn around time
We are currently working on a 7 to 10 day turnaround. This excludes the time you take to approve the digital image and the picture to be shipped to you.
Submission of materials for Lehla to work from
Once you have commissioned Lehla you will receive in the confirmation email a link to a page on this site. There you will be able to upload images as well as give us all the details we need to get your picture created.
Getting back to you
Absolutely within 12 hours if not sooner.
If you want to get a Cat Portrait for someone else as a gift please select the Cat Portrait you want and put GIFT in the Notes section of your purchase. We will get in touch with you right away.